Which countries can I purchase online?

Currently, you can make your purchase in Europe.

Are the prices the same for the online store and physical NORDIKAS stores?

Yes, except for specific offers.

Do you restock items marked as "out of stock"?

If an item is out of stock, we will try to restock it as soon as possible.

Will I receive the same product as seen in the photo?

Yes, except for products with artisanal processes where there may be minimal differences in the finish.

Is it possible to receive periodic information via email with the latest news and offers from NORDIKAS?

Yes. Simply sign up at the bottom of the page under the "Newsletter" section to receive information about the latest updates.

Can I unsubscribe from the NORDIKAS newsletter?

In any email received from NORDIKAS, you can easily unsubscribe.

How can I recover my forgotten password?

If you have forgotten your password, you can recover it in the "Log In" section by clicking on "Forgot my password." Provide your email address, and we will send you an email with instructions to follow.

How can I ensure that my purchase has been completed successfully?

Once you have placed your order, you will receive a confirmation email. If you don't receive it, please contact our customer service department.

Can I track the status of my order?

Yes. Access the "My Purchases" section under "My Account," and you can see the real-time status of your order.

Can I remove an item from my order?

Yes. You can remove items you don't want from your shopping cart as long as you haven't processed the order.

Can I cancel my order?

Yes. You can cancel your order according to our return policy.

What should I do if I receive a defective item?

nordikas.com only sells items in perfect condition, so if, exceptionally, you receive a faulty item, please contact our customer service department at hola@nordikas.com.

What should I do if I receive an incorrect item?

If you receive an item that you didn't order by mistake, please contact our customer service department at hola@nordikas.com according to our return policy.

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