Returns and exchanges

Policy of changes and returns. Free collection.

To change or return any item of your order should apply within 14 days after the receipt of the order and return the merchandise within 14 days after the reception in your electronic return mail.

The reimbursement shall be made within a maximum of 30 days from the reception of the items in our stores and then verify that the product has been returned in perfect state. The reimbursement will be made in the payment form selected at the time of purchasing your purchase. Shipping costs are not refundable.

All items must be returned in perfect condition without using, and with original bags, boxes, labels and packaging. Please prove the shoe on a wet surface to prevent any mark on the outsole. If the returned article presents any disposal the acceptance of the return or change may be denied.

Changes and returns must always be accompanied by the return / change authorization report signed by you for identification in our stores. Changes and returns received without the authorization return / change report and its return code may be returned to the issuer.

All items are subject to quality control to detect damage or defects before making shipments. If you receive an item that is not in perfect conditions, please contact us immediately by email info-nordikas@nordikas.com.

Returns.

To carry out a return follow the following steps:

At the top of the screen go to "My Account". In the "My Account" table (left side) complete your email and order number.

Once you have accessed the order, select "Changes and Refunds". Choose the items you wish to return, mark "Return" and select the reason of the return to help us to improve.

Accept the conditions of our policy for change and returns.

Once your return has been received and checked it will be notified by email. The reimbursement will be effective every day after the reception and verification of the return, never within a time later than 30 days. If you have any questions about the process of changes and returns contact info-nordikas@nordikas.com.

Changes.

The change of items can only be done for a different size, or for the same size in case of a defective item, and will be subject to availability in our stores. If you want to make a change for a different model, please return the items purchased and make a new order.

Follow the same process described in the previously described "Returns" section. Select the "Change" option and specify the new required size.

In order to complete the process effectively we purchase you to make all the changes and / or returns of an order in one send.

Cancellation of the order under the DSR (Distant Selling Regulation) standard.

In accordance with the regulation Distant Selling Regulation (DSR), if you have purchased from a country of the European Union, you have the right to cancel your order by written notification until 7 working days after you receive it.

The change of items can only be done for a different size, or for the same size in case of a defective item, and will be subject to availability in our stores. If you want to make a change for a different model, please return the items purchased and make a new order.

The shipping costs of the new size requested will be free of charge on the first change in each of your orders.

Follow the same process described in the previously described "Returns" section. Select the "Change" option and specify the new required size.

In order to complete the process effectively we purchase you to make all the changes and / or returns of an order in one send.

Cancellation of the order under the DSR (Distant Selling Regulation) standard.

In accordance with the regulation Distant Selling Regulation (DSR), if you have purchased from a country of the European Union, you have the right to cancel your order by written notification until 7 working days after you receive it.

To proceed to a return under the regulation DSR should submit a communication to info-nordikas@nordikas.com or a formal writing requesting a return DSR, order number and the items you wish to return to:

Grupo Nordikas – Nordika's, S.L.

Nordika's Shop Online

Charles Darwin Parq. Emp. Elche, 8

03203 Torrellano, Elx / Elche, Alicante

C.I.F .: B-54300207

If the DSR was recognized, the return costs are to be charged and you should ensure that the means of transport are safe and that the items shall arrive in good condition to:

Grupo Nordikas – Nordika's, S.L.

Nordika's Shop Online

Charles Darwin Parq. Emp. Elche, 8

03203 Torrellano, Elx / Elche, Alicante

C.I.F .: B-54300207

For orders canceled under the regulations DSR you will receive a complete refund of the cost of the items and the cost of transportation. Once their request to cancel the order under this regulation, you will receive an email with the confirmation of the return, that you must introduce in the shipping.

All returned items must be in a perfect state and have not been used. The return must be made from the same shipping reception country.

We will refund you the full cost of your order, including the categories of transportation within a maximum of 30 days from the reception of the items in our stores and after checking the good condition of themselves.

If you do not want to welcome the regulations DSR you can use our free collection service. To follow the instructions below.

Defective articles

A) Articles received defective

All items are subject to quality control to detect damage or defects before making shipments. If you receive an article that is not in perfect conditions, follow the process of change and / or return described above within 14 days from receipt of your order.

B) Articles with hidden defects manifested after its use

Hidden manufacturing defects that may be evidenced after use of the item. Please note that items damaged by wear and breakdown can not be considered defective.

If you detect any defect hidden during the 6 months after receipt of the item please contact us through email to info-nordikas@nordikas.com. Please attach the description of the problem and if possible photographs that evidence the problem. In the event that the article presents a default of manufacture, we will manage their collection.

The acceptance of a defective product will be carried out after inspection by our technicians after receipt of the item in our stores. In the event of a defective product, it will be processed if it is possible. If your repair is not viable, it will be substitute for the item for one exactly same and the same size. Only the return of the amount will be repaired if the item can not be repaired or replaced (except for import duties or taxes for Suzia, Norway, Ceuta, Meilla, Canarias and Gibraltar).