LEGAL DISCLAIMER

1. LEGAL DISCLAIMER

1. GENERAL INFORMATION

PURSUANT TO ACT 34/2002, OF JULY 11TH, ON INFORMATION SOCIETY SERVICES AND E-COMMERCE, GENERAL INFORMATION DETAILS ARE INDICATED.

THESE ARE THE TERMS AND CONDITIONS (AS AMENDED FROM TIME TO TIME) GOVERNING THE USE OF THIS WEBSITE AND THE AGREEMENT THAT OPERATES BETWEEN US AND YOU (THE "TERMS"). THESE TERMS SET OUT THE RIGHTS AND OBLIGATIONS OF ALL USERS ("YOU" / "YOUR") AND THOSE OF NORDIKA'S S.L. ("US" / "OUR" / "WE" / "THE VENDOR") IN RELATION TO THE GOODS/SERVICES OFFERED BY US THROUGH THIS WEBSITE. BEFORE YOU CLICK ON THE "PROCESS ORDER" BUTTON AT THE END OF THE ORDERING PROCESS, PLEASE CAREFULLY READ THESE TERMS AND OUR PRIVACY STATEMENT. BY USING THIS WEBSITE OR PLACING AN ORDER THROUGH IT YOU ARE CONSENTING TO BE BOUND BY THESE TERMS AND OUR PRIVACY STATEMENT. IF YOU DO NOT AGREE WITH ALL OF THE TERMS AND THE PRIVACY STATEMENT, DO NOT PLACE ANY ORDER.

IF YOU HAVE ANY QUESTIONS ABOUT THE TERMS OR THE PRIVACY STATEMENT, PLEASE CONTACT US PER E-MAIL.

NORDIKA'S IS A LIMITED SOCIETY INSCRIBED IN THE MERCANTILE REGISTER OF ALICANTE, GENERAL VOLUME 3250, SECTION 0, FOLIO 167, PAPER A-110204, 1ST INSCRIPTION UNDER CIF ES B-54300207 AND WITH REGISTERED OFFICE IN CHARLES DARWIN PARQ. EMP. ELCHE, 8 03203 TORRELLANO, ELX / ELCHE, ALICANTE SPAIN

COMPANY’S REGISTERED ADDRESS:
GRUPO NORDIKAS – NORDIKA'S, S.L.
GRUPO NORDIKAS
ELCHE PARQUE EMPRESARIAL
CHARLES DARWIN,8
03203 ELCHE (SPAIN)

C.I.F.: B03148830

CONTACT
EMAIL: info-nordikas@nordikas.com
TELEPHONE: (+34) 965 432 255
FAX: (+34) 966 673 015

PRIVACY POLICY

2. PRIVACY POLICY

THE PRIVACY POLICY IMPLEMENTED BY NORDIKA'S, S.L. IN WWW.NORDIKAS.COM (HEREINAFTER REFERRED TO AS NORDIKAS.COM) IS BASED ON THE COMPLIANCE WITH LEGISLATION IN FORCE AS REGARDS PERSONAL DATA PROTECTION:

  • SPANISH ORGANIC LAW 15/1999, OF DECEMBER 13TH, ON PERSONAL DATA PROTECTION (LOPD)
  • ROYAL DECREE 1720/2007, OF DECEMBER 21ST, BY MEANS OF WHICH THE RULES FOR THE DEVELOPMENT OF THE ORGANIC LAW ARE PASSED 15/1999 (RLOPD)
  • SPANISH ACT ON INFORMATION SOCIETY SERVICES AND E-COMMERCE (LSSI-CE).

2.1. DATA PROTECTION. DATA PROCESSING AND USE

YOUR PERSONAL DATA WILL BE INCORPORATED AND PROCESSED IN THE FILES OF NORDIKA'S, S.L., PURSUANT TO THAT ESTABLISHED IN ACT 15/1999, OF DECEMBER 13TH, ON PERSONAL DATA PROTECTION, FOR THE PURPOSES OF PROCESSING ORDERS PLACED IN A WWW.NORDIKAS.COM ONLINE SHOP, AS WELL AS OF KEEPING YOU UP TO DATE AS USER WITH ISSUES RELATED TO THE NORDIKAS.COM ACTIVITY. 

NORDIKAS.COM WILL NOT DISCLOSE TO THIRD PARTIES THAT INFORMATION GATHERED THROUGH ITS WEBPAGE. NEVERTHELESS YOUR DATA MAY BE CONVEYED TO RELEVANT JUDICIAL AUTHORITIES AND PUBLIC ADMINISTRATIONS COMPETENT IN TAX MATTERS, IN ACCORDANCE WITH THE LAW AND AT THE FORMAL REQUEST OF THE SAID ENTITIES.

YOU MAY EXERCISE ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION RIGHTS IN RELATION WITH YOUR PERSONAL DATA THROUGH AN EMAIL TO info-nordikas@nordikas.com OR BY SENDING A LETTER ADDRESSED TO GRUPO NORDIKAS – NORDIKA'S, S.L. CHARLES DARWIN PARQ. EMP. ELCHE, 8 03203 TORRELLANO, ELX / ELCHE, ALICANTE SPAIN, ALWAYS ATTACHING A PHOTOCOPY OF YOUR IDENTITY DOCUMENT.

2.2. SECURITY MEASURES

NORDIKAS.COM USES SECURE SOCKET LAYER (SSL) ENCRYPTION OF DATA SENT OVER THE INTERNET TO ENSURE SECURITY AND PREVENT THE UNAUTHORIZED ACCESS AND / OR PROCESSING TO YOUR PERSONAL DATA. 

WHEN SSL ENCRYPTION IS ENABLED, YOU WILL SEE A SYMBOL OF A LOCK ON THE TOP OF YOUR BROWSER. CLICKING ON IT YOU WILL GET MORE INFORMATION ABOUT THE SSL DIGITAL CERTIFICATE REGISTRATION. THE ADDRESS FIELD (URL) STARTS WITH THE LETTERS HTTPS INSTEAD OF HTTP. THIS MEANS THAT YOU ARE A SAFE PLACE.

2.3. COOKIES

USER COOKIES HELP US IMPROVE OUR WEBSITE FOR IDENTIFYING PATTERNS OF USE, COUNTRY OF ORIGIN, THE FUNCTIONALITY OF THE CATALOG NAVIGATION AND IDENTIFICATION OF PREFERENCES. 

IN ORDER TO USE THE WEBSITE YOU MUST ACCEPT AUTOMATIC DATA COLLECTION PROCESSES AND THE USE OF COOKIES. NEVERTHELESS YOU CAN DELETE THEM AFTER EACH SESSION THROUGH YOUR WEB BROWSER BY FOLLOWING THE INSTRUCTIONS. IF YOU ENABLE THE DELETION PROCEDURE, NORDIKAS.COM DOES NOT ENSURE PROPER DISPLAY OF ALL OUR WEB PAGES AND YOU MAY EVEN MISS CERTAIN INFORMATION NECESSARY TO COMPLETE SOME PROCESSES AND / OR SERVICES.

2.4. NEWSLETTERS

ONCE USERS MARK THE "REGISTERED USER" BOX ENABLED IN THEIR PROFILE, THEY CONSENT TO THE RECEIPT OF DIRECT MARKETING AND ADVERTISING MATERIAL, AS WELL AS OF OTHER COMMERCIAL COMMUNICATIONS, NORDIKAS.COM WILL PROCESS YOUR PERSONAL DATA IN THE REGISTRATION FORM. 

USERS CAN UNSUBSCRIBE FROM THIS SERVICE ANY TIME BY UNCHECKING THE BOX. PURSUANT TO CURRENT LEGISLATION, NORDIKAS.COM AGREES NOT TO SEND ADVERTISING OR PROMOTIONAL E-MAILS OR COMMUNICATIONS BY OTHER MEDIA WITHOUT PRIOR PERMISSION OF THE RECIPIENTS.

2.5. LINKS TO OTHER WEBSITES

NORDIKAS.COM MAY PROVIDE LINKS TO OTHER WEBSITES OF THIRD PARTIES WHO HAVE NO RELATIONSHIP WITH OUR COMPANY, BUT CANNOT ENSURE COMPLIANCE WITH CURRENT LEGISLATION, SO NORDIKAS.COM ASSUMES NO RESPONSIBILITY NEITHER FOR THE CONTENT OF THOSE WEBSITES YOU HAVE ACCESS TO THROUGHWWW.NORDIKAS.COM.NOR FOR DAMAGES ARISING OUT OF ACCESS, USE, GOODS AND SERVICES NOT MANAGED BY NORDIKAS.COM 

WE RECOMMEND YOU TO CAREFULLY READ THE TERMS AND CONDITIONS OF USE AND PRIVACY POLICY OF THESE LINKS BEFORE BROWSING THEM.

2.6. CLARIFICATIONS ON NORDIKAS.COM PRIVACY POLICY

NORDIKAS.COM IS COMMITTED TO ANSWERING ANY INQUIRIES REGARDING THIS PRIVACY POLICY. FOR ANY FURTHER INFORMATION ABOUT IT YOU CAN SEND A MESSAGE TO info-nordikas@nordikas.com.

2.7. PRIVACY POLICY MODIFICATION AND UPDATE

NORDIKAS.COM RESERVES THE RIGHT TO CHANGE OR UPDATE THIS PRIVACY POLICY, EITHER IF THE COMPANY DECIDES SO OR MOTIVATED BY A LEGISLATIVE CHANGE AFFECTING THE LEGAL FRAMEWORK OF THE DATA PROTECTION ACT, BY NOTIFYING USERS IN ITS MAIN WEBPAGE NORDIKAS.COM AND / OR BY USING OTHER ELECTRONIC MEANS SUCH AS THE NEWSLETTER.

2.8. APPLICABLE LEGAL FRAMEWORK

ALL LITIGATIONS REGARDING DATA PROTECTION AND PURCHASES IN THE ONLINE SHOP WILL BE SUBMITTED TO THE JURISDICTION OF THE COURTS AND TRIBUNALS OF ALICANTE (SPAIN). 

THE GENERAL TERMS PRESENTED HEREIN ARE SUBJECT TO THAT ESTABLISHED IN ACT 47/2002 THAT AMENDS ACT 7/1998, OF APRIL 13TH, ON CONTRACT CONDITIONS, TO ACT 26/1984, OF JULY 19TH, FOR THE DEFENSE OF USERS AND CONSUMERS, TO ROYAL DECREE 1906/1999, OF DECEMBER 17TH 1999, GOVERNING TELEPHONIC OR ELECTRONIC CONTRACTING BY ESTABLISHING SOME GENERAL TERMS, TO THE ORGANIC LAW 15/1999, OF DECEMBER 13TH, OF PERSONAL DATA PROTECTION, ACT 7/1996, OF JANUARY 15TH ON RETAIL TRADE REGULATION, AND THE ACT 34/2002 OF JULY 11TH, ON INFORMATION SOCIETY AND E-COMMERCE SERVICES. USERS ACCEPT THAT THE LEGISLATION APPLICABLE TO THE OPERATION OF THIS SERVICE IS THAT OF SPAIN AND ABIDE BY THE JURISDICTION OF THE COURTS AND TRIBUNALS OF ALICANTE FOR THE SETTLEMENT OF ANY DISAGREEMENTS ARISING FROM THE CONSTRUCTION OR APPLICATION OF THESE CLAUSES. 

NORDIKA'S, S.L. RESERVES THE RIGHT TO CARRY OUT ALL CHANGES IT DEEMS CONVENIENT UNDER THE TERMS AND CONDITIONS ESTABLISHED HEREIN. ANY MODIFICATIONS SHALL BE INCLUDED AND HIGHLIGHTED IN THE WEB OF NORDIKAS.COM 

IN THE EVENT THAT ANY OF THE CLAUSES INCLUDED IN THESE GENERAL CONDITIONS WAS DECLARED, TOTALLY OR PARTIALLY VOID OR INEFFECTIVE, THE SAID NULLITY OR INEFFECTIVENESS SHALL ONLY AFFECT THE AFOREMENTIONED PROVISION OR THE PART OF IT WHICH TURNS OUT TO BE VOID OR INEFFECTIVE, THE OTHER TERMS OF THE GENERAL CONDITIONS SHALL REMAIN IN FULL FORCE, CONSIDERING AS IF THE SAID PROVISION OR THE PART DECLARED VOID HAD NEVER BEEN PART OF THEM.

TERMS AND CONDITIONS

3. TERMS AND CONDITIONS

BOTH ACCESS AND USE OF THE WEBSITE NORDIKAS.COM AS WELL AS THE PURCHASE OF ITS PRODUCTS ARE SUBJECT TO THE ACCEPTANCE BY USERS OF THE PURCHASE TERMS AND CONDITIONS (“TCC”) OF THE PORTAL. 

BEFORE STARTING TO USE THE SERVICES OFFERED IN NORDIKAS.COM MAKE SURE YOU HAVE CAREFULLY READ ALL PURCHASE TERMS AND CONDITIONS. THESE MIGHT BE AMENDED FROM TIME TO TIME AND THEREFORE IT IS ALWAYS ADVISABLE TO HAVE A LOOK AT THEM EVERY TIME YOU ARE GOING TO BUY SOMETHING. NEVERTHELESS, IN CASE THERE WERE ANY CHANGES, NORDIKAS.COM SHALL NOTIFY IT THROUGH THE PORTAL, NEWSLETTER OR OTHER EQUIVALENT MEANS. 

SHOULD YOU HAVE ANY QUESTIONS OR NEED MORE INFORMATION ON THE PURCHASE TERMS AND CONDITIONS OR ON THE PRIVACY POLICY, PLEASE SEND A MESSAGE TO THE CUSTOMER SERVICE info-nordikas@nordikas.comOR CALL THE TELEPHONE +34 96 543 22 55. CUSTOMER SERVICE HOURS: MONDAY-FRIDAY 10:00 AM-02:00PM CET.

3.1. USER REGISTRATION

FOR PLACING AN ORDER USERS DON'T NEED TO REGISTER, BUT FOR SOME OTHER OF OUR SERVICES THEY NEED TO DO SO BY FILLING IN THE REGISTRATION FORM, WHERE THEY SHALL BE ASKED TO PROVIDE SOME PERSONAL INFORMATION, WHICH MUST BE REAL AND UPDATED. AT THE END OF THE REGISTRATION PROCESS USERS MUST ACCEPT THESE PURCHASE TERMS AND CONDITIONS AS WELL AS OUR PRIVACY POLICY. 

USER ID AND PASSWORD MUST BE KEPT IN A SAFE PLACE. 

ONCE USERS HAVE A USER ID AND PASSWORD, THEY CAN ACCESS THE SECTION "MY ACCOUNT" (LOG IN) WHERE THEY CAN MODIFY THEIR REGISTRATION DATA, AS WELL AS VIEW AND TRACK THEIR ORDERS' STATUS. 

IF YOU HAVE FORGOTTEN YOUR USER ID AND/OR PASSWORD, PLEASE CLICK ON THE "I HAVE FORGOTTEN MY PASSWORD" LINK ONCE YOU HAVE ACCESSED "LOG IN". THE SYSTEM SHALL SEND YOU AN EMAIL WITH A NEW SAFE PASSWORD, WHICH YOU CAN THEN MODIFY WITH THE OPTION "MODIFY YOUR PASSWORD". 

IN THE EVENT THAT YOU DETECT ANY IMPROPER USE OF YOUR REGISTRATION INFORMATION PLEASE CONTACT NORDIKAS.COM THROUGH info-nordikas@nordikas.com IMMEDIATELY. 

USERS STATE THAT THEY ARE OF FULL AGE (OVER 18 YEARS) AND THAT THEY HAVE SUFFICIENT LEGAL POWER TO CONTRACT THE SERVICES OFFERED BY NORDIKAS.COM. THEY FURTHER DECLARE THAT THEY ABIDE BY THIS AGREEMENT AND THEY UNDERSTAND AND ACCEPT ALL THE CONDITIONS INCLUDED HEREIN FOR THE USE OF THIS WEB AND THE CONTRACTING OF THE SERVICES OFFERED.

3.2. ACCESS DENIED / SUSPENDED USERS

THE USE OR ACCESS TO THE WEBSITE OF NORDIKAS.COM CONSTITUTES ACCEPTANCE OF THE "GENERAL TERMS", THEREFORE ANY USER WHO BREACHES ANY OF THE OBLIGATIONS SET FORTH IN THESE "GENERAL TERMS" MAY BE SUSPENDED AND DENIED ACCESS TO THE WEBSITE. 

ANY USER WHO INTENTIONALLY OR CULPABLY BREACHES ANY OF THE OBLIGATIONS REFLECTED IN THIS LEGAL NOTICE IS LIABLE FOR ANY DAMAGES CAUSED TO NORDIKAS.COM OR THIRD PARTIES AS A RESULT.

3.3. ORDERS

TO PLACE AN ORDER ON OUR WEBSITE YOU NEED TO ENTER PERSONAL INFORMATION: REAL NAME, SHIPPING ADDRESS, EMAIL ADDRESS, PHONE NUMBER AND OTHER INFORMATION. YOU MUST ALSO ENTER INFORMATION ABOUT THE PAYMENT. THIS MUST BE VALID AND CORRECT.

3.4. ORDER ACCEPTANCE.

ONCE ITEMS HAVE BEEN SELECTED AND THE ORDER PROCESS HAS BEEN COMPLETED, YOU WILL RECEIVE AN EMAIL WITH THE DETAILS OF YOUR ORDER. THIS EMAIL IS JUST A CONFIRMATION THAT WE HAVE RECEIVED YOUR ORDER AND DOES NOT IMPLY ACCEPTANCE. THE ACCEPTANCE AND COMPLETION OF THE DISTANCE SELLING CONTRACT WILL TAKE PLACE WHEN THE SHIPPING IS MADE. 

THE SALES CONTRACT IS CARRIED OUT IN SPAIN AND THE LANGUAGE USED IS SPANISH. 

NORDIKAS.COM ACCEPTS ORDERS ONLY IF YOU COMPLY AND ACCEPT THE TERMS AND CONDITIONS OF PURCHASE AND THE PRODUCT ORDERED IS AVAILABLE. NORDIKAS.COM RESERVES THE OPTION NOT TO ACCEPT THE ORDER WHEN PAYMENT INFORMATION IS NOT APPROVED, THE ITEMS ARE NOT IN STOCK, THE QUALITY OF THE ARTICLE IS NOT ACCEPTABLE, TRANSPORTATION PROBLEMS TO THE REQUIRED DESTINATION ARE FORESEEN, OR ANY OTHER TYPE OF INCIDENCE RELATIVE TO THE TERMS OF USE OF THE SITE IS DETECTED. 

ITEMS ADDED TO THE SHOPPING CART BY THE USER ARE NOT RESERVED AND CONSEQUENTLY ANY OTHER USER MAY BUY THEM.

3.5. PAYMENT AND PRICES

YOU CAN PAY WITH THE FOLLOWING CREDIT CARDS: VISA, MASTER CARD, AMERICAN EXPRESS, 4B. YOU MAY ALSO USE THE PAYPAL PLATFORM. 

NORDIKAS.COM USES A SECURE PAYMENT PLATFORM WITH PAYMENT DATA ENCRYPTION. 

NORDIKAS.COM DOES NOT KEEP ON FILE INFORMATION CONCERNING THE DETAILS OF THE CARDS USED. 

NEITHER COD ORDERS WILL BE ACCEPTED. 

WHEN USING A DEBIT / CREDIT CARD USERS CONFIRM THAT THE CARD USED IS OWNED BY THEM OR THEY HAVE BEEN DULY AUTHORIZED BY THE OWNER FOR ITS USE. TRANSACTIONS WITH CREDIT / DEBIT CARD ARE SUBJECT TO A SECURITY CHECK AND VALIDATION BY THE ISSUER. IN THE EVENT THAT THE ENTITY WHICH HAS ISSUED THE CARD REFUSES THE TRANSACTION, NORDIKAS.COM SHALL NOT BE HELD LIABLE FOR DELAYS OR CANCELLATIONS OF SHIPMENTS. 


TO PAY BY BANK TRANSFER, YOU MUST MAKE A DEPOSIT WITH THE ORDER QUANTITY AND DESCRIPTION OF IT AS SPECIFYING THE ORDER NUMBER AND CUSTOMER NAME. 

IF THAT DOES NOT SPECIFY THE ORDER NUMBER IN THE DESCRIPTION, PROCESSING TIMES MAY SUFFER DELAYED ORDER. 

PROCESSING TIMES AND SHIPPING THE ORDER BEGAN TO RUN FROM THAT PAYMENT FOR THE ORDER IS CONFIRMED AND THE SHIPPING CONFIRMATION EMAIL IS SEND. 

THE BANK DETAILS ARE: 

BANK: BANCO DE SABADELL,S.A 

IBAN: ES64 0081 5107 1900 0102 0003 

BIC: BSABESBBXXX 

OWNER: GRUPO NORDIKAS – NORDIKA'S, S.L. 

COMPANY NAME: GRUPO NORDIKAS – NORDIKA'S, S.L. 

PLACE OF BUSINESS: ELCHE PARQUE EMPRESARIAL. CHARLES DARWIN,8 03203 ELCHE · ALICANTE. SPAIN 

C.I.F. B-54300207 

PRICES FOR THE ARTICLES APPLIED IN NORDIKAS.COM ARE ENTERED AT THE BEGINNING OF THE CAMPAIGN AND ARE EXPRESSED IN EUROS (EUR). APPLICABLE VAT (VALUE ADDED TAX) IS INCLUDED. IN THE CASE OF SWITZERLAND, NORWAY, CEUTA, MELILLA, ANDORRA AND THE CANARY ISLANDS DELIVERY TAKES PLACE IN DDU (DELIVERED DUTY UNPAID), AND THEREFORE THE PRICE OF THE ITEMS IS INVOICED WITHOUT VAT, AS ESTABLISHED BY THE LAW, AND USERS WILL BE RESPONSIBLE FOR THE PAYMENT OF ANY FEES OR APPLICABLE TAXES. IN THE SUMMARY OF THEIR ORDER ON THE CONFIRMATION AND PAYMENT SECTION USERS CAN CHECK THE PRICES OF THEIR ORDERS WITHOUT VAT. 

PRICES IN CURRENCIES OTHER THAN EUROS ARE JUST FOR INFORMATION PURPOSES. PRICES EXPRESSED IN OTHER CURRENCIES ARE SUBJECT TO FLUCTUATIONS IN THE EXCHANGE RATES AND MAY THEREFORE VARY. 

PAYMENTS AND REFUNDS OF ALL SHIPMENTS WILL BE MADE IN EUROS (EUR). IF YOUR CREDIT / DEBIT CARD IS NOT DENOMINATED IN EUROS, THE EXCHANGE RATE SHALL BE THAT APPLIED BY THE RELEVANT BANK ENTITY ACCORDING TO MARKET EXCHANGE RATES AND MAY DIFFER FROM THE PRICE SHOWN IN NORDIKAS.COM 

ANY PURCHASE ORDERS MADE ​WITHIN THE EUROPEAN UNION SHALL BE SENT UNDER THE TERMS DDP (DELIVERY DUTY PAID), WHICH MEANS THAT THE FINAL PRICES INCLUDE THE RELEVANT TAXES AND DUTIES. IF THE SHIPMENT IS MADE ​​TO A COUNTRY WITH APPLICABLE DUTIES (SUCH AS SWITZERLAND, CEUTA, MELILLA AND THE CANARY ISLANDS) IN THE EVENT OF RETURN, NEITHER PROCESSING COSTS NOR DUTIES SHALL BE REFUNDED. PLEASE CONTACT YOUR NEAREST CUSTOMS MANAGER IN ORDER TO HAVE THE SAID AMOUNT REFUNDED. 

PRICES SHOWN IN NORDIKAS.COM DO NOT INCLUDE SHIPPING COSTS. IN SECTION 3.6. (BELOW) YOU WILL FIND INFORMATION ON TRANSPORTATION COSTS ALLOCATED TO EACH COUNTRY, DEPENDING ON THE VOLUME OF YOUR PURCHASE.

3.6. SHIPPING. DESTINATIONS, SHIPPING AND INSURANCE COSTS.

PRICES OF THE ITEMS REFLECTED IN NORDIKAS.COM DO NOT INCLUDE SHIPPING. THESE COSTS WILL BE ADDED PROPORTIONATELY TO PRODUCTS PURCHASED DEPENDING ON THE DESTINATION, POWERED BY THE SALES MANAGEMENT OPERATING SYSTEM OF NORDIKAS.COM AND WILL BE REFLECTED IN THE DETAIL OF THE INVOICE BEFORE THE CUSTOMER ACCEPTS THE PAYMENT ORDER (EXCEPT FOR SPECIAL OFFERS WITH NO SHIPPING COSTS AND ALWAYS IN ACCORDANCE WITH THE CONDITIONS DESCRIBED IN THE SAID SPECIAL OFFERS THAT MUST BE PREVIOUSLY PUBLISHED IN NORDIKAS.COM

TRANSPORTATION COST VARIES DEPENDING ON DESTINATION AND PURCHASE VOLUME. SHIPPING COSTS:

  • WEIGHT INTERVALS ARE CLOSED, FOR INSTANCE A 2 KG PARCEL (4.4 POUNDS) WOULD BE WITHIN THE 0-2KG RATE.ARTICLES SHALL BE COUNTED WITH 1 KILOGRAM SCALES (OTHERWISE IT WOULD BE INDICATED).
  • TRANSPORTATION SHALL BE CARRIED OUT BY THE MESSENGER COMPANY SEUR (DOMESTIC SHIPMENTS) AND UPS (INTERNATIONAL).
  • DELIVERY DATES ARE JUST FOR INFORMATION PURPOSES AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS DUE TO PAYMENT AUTHORIZATIONS OR EXCEPTIONAL TRANSPORTATIONS CONDITIONS. IN THE NORMAL COURSE OF EVENTS ORDERS PLACED BEFORE 02:00 PM ARE USUALLY DELIVERED ON THE FOLLOWING DAY, SUBSEQUENT ORDERS SHALL BE SENT ON THE FOLLOWING WORK DAY AND USUALLY ARRIVE TWO DAYS AFTER. NO ORDERS ARE DELIVERED ON SATURDAYS, SUNDAYS AND HOLIDAYS.

NORDIKAS.COM INSURES ALL PARCELS DURING TRANSPORTATION UNTIL ORDERS ARE DELIVERED IN THE ADDRESS INDICATED BY USERS. 

FOR COMPLETING THE PURCHASE PROCESS ALL ORDERS MUST BE SIGNED WHEN THEY ARE RECEIVED, MOMENT FROM WHICH ON USERS TAKE RESPONSIBILITY FOR ARTICLES BOUGHT. IN CASE THAT AN ARTICLE HAS BEEN BOUGHT TO BE SENT TO ANOTHER PERSON (FOR INSTANCE, PRESENTS), USERS ACCEPT AS VALID THE SIGNATURE OF ANOTHER PERSON IN THE RECEIPT PLACE AND THIS PERSON ALSO TAKES RESPONSIBILITY FOR THE GOODS. 

ONCE ORDERS HAVE BEEN INVOICED YOU SHALL RECEIVE A CONFIRMATION EMAIL INCLUDING THE ORDER NUMBER FOR THE TRACKING. IF YOU HAVE REGISTERED AS USER IN THE ONLINE SHOP YOU CAN TRACK YOUR ORDER BY ACCESSING YOUR ACCOUNT THROUGH THE SECTION "LOG IN". YOM CAN ALSO ACCESS INFORMATION ABOUT YOUR ORDER THROUGH "MY ORDERS".

3.7. EXCHANGE AND REFUND.

3.7.1. EXCHANGE AND REFUND POLICY. PARCELS ARE PICKED-UP FOR FREE.

THERE ARE NO EXCHANGE AND/OR REFUND COSTS.

FOR EXCHANGING ANY ARTICLE OF YOUR ORDER YOU MUST ASK WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT OF THE ORDER AND RETURN THE GOODS WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT IN YOUR EMAIL ADDRESS OF THE RETURN/EXCHANGE AUTHORIZATION REPORT.

THE REFUND SHALL BE MADE WITHIN A MAXIMUM PERIOD OF 30 DAYS FROM THE MOMENT ON WHICH THE GOODS REACH OUR PREMISES AND ONCE WE HAVE CHECKED THAT THE PRODUCT HAS BEEN RETURNED IN PERFECT CONDITIONS. THE REFUND SHALL BE MADE WITH THE SAME PAYMENT METHOD SELECTED WHEN THE PRODUCTS WERE PURCHASED. SHIPMENT COSTS SHALL NOT BE REFUNDED.

ALL ARTICLES MUST BE RETURNED IN PERFECT CONDITION, WITHOUT HAVING BEEN USED, AND WITH THE ORIGINAL BAGS, BOXES, LABELS, TAGS AND PACKAGING. PLEASE TRY THE SHOE ON ON A CARPETED SURFACE IN ORDER TO AVOID MARKS ON THE SOLE. WE MAY REFUSE TO ACCEPT THE RETURN OR EXCHANGE IF THE GOODS HAVE ANY DAMAGES.

EXCHANGES AND REFUNDS MUST ALWAYS HAVE THE EXCHANGE/RETURN AUTHORIZATION REPORT ATTACHED FOR THE GOODS TO BE IDENTIFIED IN OUR PREMISES. THIS REPORT MUST BE SIGNED BY YOU. ANY RETURNS AND EXCHANGES RECEIVED WITHOUT THE RETURN/EXCHANGE AUTHORIZATION REPORT AND THEIR RETURN CODE MAY BE RETURNED TO THE SENDER.

ALL ARTICLES UNDERGO A QUALITY CONTROL TO DETECT FLAWS OR DAMAGES BEFORE SHIPPING THEM. IN THE EVENT THAT YOUR RECEIVE AN ARTICLE WHICH IS NOT IN PERFECT CONDITION, PLEASE CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO info-nordikas@nordikas.com.

3.7.2. RETURNS.

IN ORDER TO RETURN AN ARTICLE PLEASE FOLLOW THESE STEPS:

1. AT THE UPPER PART OF THE SCREEN ACCESS "LOG IN". IN THE BOX  "DIRECT ACCESS TO ORDERS" ENTER YOUR EMAIL ADDRESS AND ORDER NUMBER.

2. ONCE YOU ARE IN THE ORDER, SELECT "EXCHANGE AND RETURN" CHOOSE THE ARTICLES YOU WANT TO RETURN, MARK "RETURN" AND SELECT THE REASON FOR RETURN TO HELP US IMPROVE.

3. ACCEPT THE CONDITIONS OF OUR EXCHANGE AND RETURN POLICY.

IF YOU HAVE RECEIVED A SHIPMENT BY UPS:

  • A) YOU WILL BE SENT AN EMAIL CONFIRMING THE DETAILS OF YOUR RETURN/EXCHANGE WITH YOUR RETURN/EXCHANGE AUTHORIZATION CODE AND AN ATTACHED FILE WITH THE TRANSPORTATION LABEL. PRINT THE EMAIL, SIGN IT AND PLACE IT INSIDE THE PARCEL YOU ARE ABOUT TO RETURN.
     
  • B) PRINT THE TRANSPORTATION LABEL SENT IN THE ATTACHED PDF FILE ALSO. THE TRANSPORTATION LABEL ALREADY HAS THE RETURN ADDRESS TO OUR PREMISES, THE AUTHORIZED TRACKING NUMBER AND THE MESSAGE COMPANY (UPS) ASSIGNED BY NORDIKA'S.
     
  • C) STICK THE TRANSPORTATION LABEL TO THE ORIGINAL PACKAGING, OR GIVE IT TO THE PERSON OF THE MESSENGER COMPANY WHO COLLECTS THE PARCEL. WE REMIND YOU THAT ARTICLES MUST BE RETURNED WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT OF THE RETURN CONFIRMATION.
     
  • D) THE PARCEL COLLECTION ORDER SHALL BE AUTOMATICALLY GENERATED IN THE RELEVANT UPS OFFICE ON THE FOLLOWING DAY. IF YOU ARE NOT AVAILABLE FOR THE UPS EMPLOYEES TO COLLECT THE PACKAGE, PLEASE CONTACT THEM AND ARRANGE A NEW COLLECTION DATE. WHEN YOU CONTACT THE MESSENGER COMPANY YOU MUST INDICATE THE TRACKING NUMBER THAT APPEARS ON YOUR RETURN LABEL. THE MESSENGER COMPANY SHALL NOT ACCEPT THE COLLECTION UNLESS YOU HAVE THE RETURN LABEL WITH THE TRACKING NUMBER ISSUED BY NORDIKA'S, WHICH AUTHORIZES THE COLLECTION.

ONCE THE RETURNED GOODS ARE RECEIVED AND CHECKED WE WILL NOTIFY YOU BY EMAIL. THE REFUND SHALL BE MADE A COUPLE OF DAYS AFTER THE RECEIPT AND CHECKING OF THE ARTICLES RETURNED AND ALWAYS WITHIN THE PERIOD OF THE 30 DAYS FOLLOWING RECEIPT. SHOULD YOU HAVE ANY QUESTIONS REGARDING THE RETURN AND EXCHANGE PROCESS, DON'T HESITATE TO CONTACT info-nordikas@nordikas.com

3.7.3. EXCHANGE.

YOU MAY EXCHANGE ARTICLES ONLY FOR A DIFFERENT SIZE, OR FOR THE SAME SIZE IN THE CASE OF FAULTY ITEMS, AND THE EXCHANGE SHALL BE SUBJECT TO THE AVAILABILITY OF STOCK IN OUR STOREHOUSES. IF YOU WISH TO EXCHANGE YOUR ARTICLE FOR A DIFFERENT MODEL, PLEASE RETURN THE PURCHASED ARTICLE(S) AND PLACE A NEW ORDER.

NO SHIPPING COSTS FOR THE NEW SIZE SHALL BE CHARGED FOR THE FIRST EXCHANGE IN EACH ONE OF YOUR ORDERS.

FOLLOW THE SAME PROCESS DESCRIBED UNDER SECTION "RETURN" ABOVE. SELECT THE OPTION "EXCHANGE" AND SPECIFY THE NEW SIZE YOU NEED.

IN ORDER TO EFFECTIVELY COMPLETE PROCESSES, WE KINDLY ASK YOU TO CARRY OUT ALL EXCHANGES AND/OR RETURNS OF AN ORDER IN JUST ONE CONSIGNMENT.

3.7.4. CANCELLATION OF AN ORDER UNDER REGULATION DSR (DISTANT SELLING REGULATION).

IN ACCORDANCE WITH THE DSR (DISTANT SELLING REGULATION), IF YOU HAVE PLACED AN ORDER FROM A COUNTRY WITHIN THE EUROPEAN UNION, YOU ARE ENTITLED TO CANCEL IT BY SENDING A NOTIFICATION IN WRITING UP TO 7 WORK DAYS AFTER ITS RECEIPT. 

IN ORDER TO PROCEED TO THE RETURN UNDER REGULATION DSR YOU MUST SEND US A COMMUNICATION TO info-nordikas@nordikas.com OR A FORMAL WRITING ASKING FOR A DSR RETURN, INDICATING THE ORDER NUMBER AND THE ITEMS YOU WANT TO RETURN TO: 

GRUPO NORDIKAS – NORDIKA'S, S.L.
NORDIKA'S SHOP ONLINE
CHARLES DARWIN PARQ. EMP. ELCHE, 8
03203 TORRELLANO, ELX / ELCHE, ALICANTE
C.I.F.: B03148830 

IF YOU ACCEPT THE DSR, YOU MUST BEAR RETURN COSTS AND MAKE SURE THAT THE TRANSPORTATION MEANS IS SAFE AND THE ARTICLES ARE GOING TO BE DELIVERED IN GOOD CONDITIONS AT: 

GRUPO NORDIKAS – NORDIKA'S, S.L.
NORDIKA'S SHOP ONLINE
CHARLES DARWIN PARQ. EMP. ELCHE, 8
03203 TORRELLANO, ELX / ELCHE, ALICANTE
C.I.F.: B03148830

FOR THOSE ORDERS CANCELLED UNDER DSR REGULATION YOU SHALL RECEIVE FULL REFUND OF THEIR COST INCLUDING TRANSPORTATION COSTS. ONCE YOU HAVE REQUESTED THE CANCELLATION OF YOUR ORDER UNDER THESE REGULATIONS YOU SHALL RECEIVE AN EMAIL CONFIRMING THE RETURN, WHICH YOU MUST INCLUDE IN THE CONSIGNMENT.

1. ALL RETURNED ARTICLES MUST BE IN PERFECT CONDITIONS AND THEY MUST NEVER HAVE BEEN USED. THE RETURN MUST BE CARRIED OUT FROM THE COUNTRY WHERE THE GOODS WERE DELIVERED.

2. WE SHALL REFUND THE FULL COST OF YOUR ORDER, INCLUDING TRANSPORTATION COSTS WITHIN A MAXIMUM PERIOD OF 30 DAYS FROM THE TIME OF RECEIPT IN OUR WAREHOUSES AND ONCE WE HAVE MADE SURE THE ARTICLES ARE IN GOOD CONDITIONS.

IF YOU DON'T WANT TO RECOURSE TO THE DSR REGULATIONS YOU MAY USE OUR FREE COLLECTION SERVICE BY FOLLOWING THESE INSTRUCTIONS:

3.7.5. FAULTY ITEMS

A) FAULTY ITEMS DELIVERY
ALL ARTICLES UNDERGO A QUALITY CONTROL IN ORDER TO DETECT DAMAGES OR FAULTS BEFORE SHIPPING THEM. IN THE EVENT THAT YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITIONS, FOLLOW THE EXCHANGE AND/OR RETURN PROCESS, WHICH IS DESCRIBED ABOVE, WITHIN THE PERIOD OF THE 14 DAYS AFTER YOUR ORDER IS DELIVERED.

 B) ITEMS WITH LATENT DEFECTS THAT CAN ONLY BE DETECTED AFTER THEIR USE

THERE MAY BE LATENT MANUFACTURE DEFECTS THAT CAN ONLY BE DETECTED ONCE THE ARTICLE HAS BEEN USED. PLEASE BEAR IN MIND THAT ARTICLES DAMAGED DUE TO WEAR AND WITH TEARS CANNOT BE CONSIDERED ITEMS DELIVERED WITH FAULTS.

IF YOU DETECT ANY LATENT DEFECT WITHIN THE SIX MONTHS PERIOD AFTER THE RECEIPT OF THE ITEM, PLEASE DON'T HESITATE TO CONTACT US BY SENDING AN EMAIL TO info-nordikas@nordikas.com. PPLEASE ATTACH A DESCRIPTION OF THE PROBLEM AND IF POSSIBLE PHOTOGRAPHS BEARING WITNESS TO IT. IN CASE THAT ITEMS DO HAVE MANUFACTURE FAULTS WE SHALL MANAGE THEIR COLLECTION.

THE ACCEPTANCE OF FAULTY ITEMS SHALL TAKE PLACE ONCE OUR TECHNICIANS HAVE INSPECTED THEM AFTER THEIR RECEIPT IN OUR PREMISES. IN THE CASE OF FAULTY ITEMS, WE SHALL TRY TO FIX THEM WHENEVER POSSIBLE. IF THE REPAIR WAS NOT FEASIBLE WE SHALL PROCEED TO REPLACE THEM WITH OTHER IDENTICAL ONES AND OF THE SAME SIZE. WE SHALL ONLY REFUND THE PURCHASE AMOUNT IN CASE THAT THE ITEMS CAN NEITHER BE REPAIRED NOR BE REPLACED (EXCEPT IMPORTATION FEES OR TARIFFS FOR SWITZERLAND, NORWAY, CEUTA, MELILLA, THE CANARY ISLANDS AND GIBRALTAR).

3.8. INTELLECTUAL PROPERTY

THE WHOLE CONTENT IS PROPERTY OF NORDIKAS.COM AND IS PROTECTED BY INTELLECTUAL PROPERTY DOMESTIC LAWS AND INTERNATIONAL TREATIES. 

THE USE OF THE PORTAL AND ITS CONTENTS DOES NOT CONFER ANY CONTENT TITLE TRANSFER RIGHTS ON USERS (COPYRIGHTS, TRADEMARKS, LOGOTYPES, IMAGES, GRAPHICS, PICTURES, ETC.) INCLUDING THE COMPUTER CODE, ANY PROGRAMS AND DATABASES. 

ANY REPRODUCTION, DISTRIBUTION, SPREADING OR ANY OTHER KIND OF EXPLOITATION OF THE AFOREMENTIONED CONTENTS IS STRICTLY PROHIBITED AND MAY RESULT IN A VIOLATION OF LAWS CURRENTLY IN FORCE.

3.9. UNAUTHORIZED COMMERCIAL USE

BOTH THIS PORTAL AND ITS CONTENT ARE MEANT TO BE USED BY END CONSUMERS. 

CONTENTS, ARTICLES AND SERVICES INCLUDED IN THIS PORTAL CANNOT BE MODIFIED, COPIED, DISTRIBUTED, TRANSMITTED, REPRODUCED, PUBLISHED, EXPLOITED FOR COMMERCIAL PURPOSES, TRANSFERRED OR SOLD. 

THE USE OR EXPLOITATION OF THIS PORTAL, ITS CONTENTS, PRODUCTS AND SERVICES FOR COMMERCIAL PURPOSES IS STRICTLY PROHIBITED FOR PERSONS AND ENTITIES OTHER THAN NORDIKAS.COM

3.10. LEGISLACIÓN APLICABLE

LAS CONDICIONES GENERALES DE USO Y CUALQUIER OTRA POLÍTICA DE NUESTRO PORTAL ESTÁN SOMETIDAS A LA LEGISLACIÓN ESPAÑOLA. CUALQUIER LITIGIO SERÁ SOMETIDO A LA JURISDICCIÓN DE LOS JUZGADOS Y TRIBUNALES DE ALICANTE (ESPAÑA).

3.11. NORDIKA'S LIABILITY

NORDIKA'S, S.L. RESERVES THE RIGHT TO INTRODUCE MODIFICATIONS BOTH IN THE WEBSITE NORDIKAS.COM AND IN THESE GENERAL TERMS AND CONDITIONS. 

ON THE OTHER HAND, AND BEARING THE ESPECIAL NATURE OF THE COMMUNICATION MEDIUM THROUGH WHICH THE COMMUNICATION WITH USERS TAKES PLACE IN MIND, NORDIKAS.COM CANNOT ACCEPT LIABILITY IN THESE CASES: 

1. FOR TEMPORAL IMPOSSIBILITY TO GAIN ACCESS TO THE WEBSITE ON AN SPECIFIC MOMENT, TO THE CONCRETE INFORMATION HE/SHE NEEDS FROM THE ONES INCLUDED IN NORDIKAS.COM OR TO THOSE WEBSITES HE/SHE GAINS ACCESS TO BY CLICKING HYPERTEXT LINKS PLACED IN THIS WEBSITE. 

2. FOR THE ACCURACY OF THE CONTENTS, INFORMATION, PRODUCT OFFERS AND SERVICES AVAILABLE OR FOR WHETHER THEY ARE UPDATED OR NOT. IN NORDIKAS.COM THERE ARE PIECES OF INFORMATION THAT HAVE BEEN SIMPLIFIED, OR WRITTEN IN SUCH A WAY THAT THEY ARE EASIER FOR THE AVERAGE USER TO UNDERSTAND, AND THEREFORE NORDIKA'S, S.L. ACCEPTS NO LIABILITY FOR POSSIBLE WRONG CONSTRUCTIONS OF THE INFORMATION CONTAINED IN THE WEBSITE, EXCEPT IN THE EVENT OF NEGLIGENCE BY THE OWNER OF NORDIKAS.COM IN HIS/HER DUTIES, AS DESCRIBED IN THESE "GENERAL TERMS AND CONDITIONS". 

3. NORDIKA'S, S.L. SHALL NOT BE HELD RESPONSIBLE NEITHER FOR ANY DAMAGES CAUSED AS A CONSEQUENCE OF CHANCE OR UNFORESEEABLE EVENTS, NOR FOR THOSE DUE TO NEGLIGENT BEHAVIOR OF USERS OF THE WEBSITE NORDIKAS.COM

PAYMENT AND PRICES

4. PAYMENT AND PRICES

YOU CAN PAY WITH THE FOLLOWING CREDIT CARDS: VISA, MASTER CARD, AMERICAN EXPRESS, 4B. YOU MAY ALSO USE THE PAYPAL PLATFORM.   
 
NORDIKAS.COM USES A SECURE PAYMENT PLATFORM WITH PAYMENT DATA ENCRYPTION.  
 
NORDIKAS.COM DOES NOT KEEP ON FILE INFORMATION CONCERNING THE DETAILS OF THE CARDS USED.  
 
NEITHER COD ORDERS WILL BE ACCEPTED.  
 
WHEN USING A DEBIT / CREDIT CARD USERS CONFIRM THAT THE CARD USED IS OWNED BY THEM OR THEY HAVE BEEN DULY AUTHORIZED BY THE OWNER FOR ITS USE. TRANSACTIONS WITH CREDIT / DEBIT CARD ARE SUBJECT TO A SECURITY CHECK AND VALIDATION BY THE ISSUER. IN THE EVENT THAT THE ENTITY WHICH HAS ISSUED THE CARD REFUSES THE TRANSACTION, NORDIKAS.COM SHALL NOT BE HELD LIABLE FOR DELAYS OR CANCELLATIONS OF SHIPMENTS.   
 
 
TO PAY BY BANK TRANSFER, YOU MUST MAKE A DEPOSIT WITH THE ORDER QUANTITY AND DESCRIPTION OF IT AS SPECIFYING THE ORDER NUMBER AND CUSTOMER NAME.  
 
IF THAT DOES NOT SPECIFY THE ORDER NUMBER IN THE DESCRIPTION, PROCESSING TIMES MAY SUFFER DELAYED ORDER.  
 
PROCESSING TIMES AND SHIPPING THE ORDER BEGAN TO RUN FROM THAT PAYMENT FOR THE ORDER IS CONFIRMED AND THE SHIPPING CONFIRMATION EMAIL IS SEND.  
 
THE BANK DETAILS ARE:  
 
BANK: BANCO DE SABADELL,S.A  
 
IBAN: ES64 0081 5107 1900 0102 0003  
 
BIC: BSABESBBXXX  
 
OWNER: GRUPO NORDIKAS – NORDIKA'S, S.L.  
 
COMPANY NAME: GRUPO NORDIKAS – NORDIKA'S, S.L.  
 
PLACE OF BUSINESS: ELCHE PARQUE EMPRESARIAL. CHARLES DARWIN,8 03203 ELCHE · ALICANTE. ESPAÑA  
 
C.I.F. B-54300207  
 
PRICES FOR THE ARTICLES APPLIED IN NORDIKAS.COM ARE ENTERED AT THE BEGINNING OF THE CAMPAIGN AND ARE EXPRESSED IN EUROS (EUR). APPLICABLE VAT (VALUE ADDED TAX) IS INCLUDED. IN THE CASE OF SWITZERLAND, NORWAY, CEUTA, MELILLA, ANDORRA AND THE CANARY ISLANDS DELIVERY TAKES PLACE IN DDU (DELIVERED DUTY UNPAID), AND THEREFORE THE PRICE OF THE ITEMS IS INVOICED WITHOUT VAT, AS ESTABLISHED BY THE LAW, AND USERS WILL BE RESPONSIBLE FOR THE PAYMENT OF ANY FEES OR APPLICABLE TAXES. IN THE SUMMARY OF THEIR ORDER ON THE CONFIRMATION AND PAYMENT SECTION USERS CAN CHECK THE PRICES OF THEIR ORDERS WITHOUT VAT.   
 
PRICES IN CURRENCIES OTHER THAN EUROS ARE JUST FOR INFORMATION PURPOSES. PRICES EXPRESSED IN OTHER CURRENCIES ARE SUBJECT TO FLUCTUATIONS IN THE EXCHANGE RATES AND MAY THEREFORE VARY.   
 
PAYMENTS AND REFUNDS OF ALL SHIPMENTS WILL BE MADE IN EUROS (EUR). IF YOUR CREDIT / DEBIT CARD IS NOT DENOMINATED IN EUROS, THE EXCHANGE RATE SHALL BE THAT APPLIED BY THE RELEVANT BANK ENTITY ACCORDING TO MARKET EXCHANGE RATES AND MAY DIFFER FROM THE PRICE SHOWN IN NORDIKAS.COM  
 
ANY PURCHASE ORDERS MADE ​WITHIN THE EUROPEAN UNION SHALL BE SENT UNDER THE TERMS DDP (DELIVERY DUTY PAID), WHICH MEANS THAT THE FINAL PRICES INCLUDE THE RELEVANT TAXES AND DUTIES. IF THE SHIPMENT IS MADE ​​TO A COUNTRY WITH APPLICABLE DUTIES (SUCH AS SWITZERLAND, CEUTA, MELILLA AND THE CANARY ISLANDS) IN THE EVENT OF RETURN, NEITHER PROCESSING COSTS NOR DUTIES SHALL BE REFUNDED. PLEASE CONTACT YOUR NEAREST CUSTOMS MANAGER IN ORDER TO HAVE THE SAID AMOUNT REFUNDED.  
 
PRICES SHOWN IN NORDIKAS.COM DO NOT INCLUDE SHIPPING COSTS. IN SECTION 3.6. (BELOW) YOU WILL FIND INFORMATION ON TRANSPORTATION COSTS ALLOCATED TO EACH COUNTRY, DEPENDING ON THE VOLUME OF YOUR PURCHASE. 

SHIPPING. DESTINATIONS, SHIPPING AND INSURANCE COSTS

5. SHIPPING. DESTINATIONS, SHIPPING AND INSURANCE COSTS

PRICES OF THE ITEMS REFLECTED IN NORDIKAS.COM DO NOT INCLUDE SHIPPING. THESE COSTS WILL BE ADDED PROPORTIONATELY TO PRODUCTS PURCHASED DEPENDING ON THE DESTINATION, POWERED BY THE SALES MANAGEMENT OPERATING SYSTEM OF NORDIKAS.COM AND WILL BE REFLECTED IN THE DETAIL OF THE INVOICE BEFORE THE CUSTOMER ACCEPTS THE PAYMENT ORDER (EXCEPT FOR SPECIAL OFFERS WITH NO SHIPPING COSTS AND ALWAYS IN ACCORDANCE WITH THE CONDITIONS DESCRIBED IN THE SAID SPECIAL OFFERS THAT MUST BE PREVIOUSLY PUBLISHED IN NORDIKAS.COM) 

TRANSPORTATION COST VARIES DEPENDING ON DESTINATION AND PURCHASE VOLUME. SHIPPING COSTS: 

WEIGHT INTERVALS ARE CLOSED, FOR INSTANCE A 2 KG PARCEL (4.4 POUNDS) WOULD BE WITHIN THE 0-2KG RATE. ARTICLES SHALL BE COUNTED WITH 1 KILOGRAM SCALES (OTHERWISE IT WOULD BE INDICATED). TRANSPORTATION SHALL BE CARRIED OUT BY THE MESSENGER COMPANY SEUR (DOMESTIC SHIPMENTS) AND UPS (INTERNATIONAL). DELIVERY DATES ARE JUST FOR INFORMATION PURPOSES AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS DUE TO PAYMENT AUTHORIZATIONS OR EXCEPTIONAL TRANSPORTATIONS CONDITIONS. IN THE NORMAL COURSE OF EVENTS ORDERS PLACED BEFORE 02:00 PM ARE USUALLY DELIVERED ON THE FOLLOWING DAY, SUBSEQUENT ORDERS SHALL BE SENT ON THE FOLLOWING WORK DAY AND USUALLY ARRIVE TWO DAYS AFTER. NO ORDERS ARE DELIVERED ON SATURDAYS, SUNDAYS AND HOLIDAYS. 

NORDIKAS.COM INSURES ALL PARCELS DURING TRANSPORTATION UNTIL ORDERS ARE DELIVERED IN THE ADDRESS INDICATED BY USERS.  

FOR COMPLETING THE PURCHASE PROCESS ALL ORDERS MUST BE SIGNED WHEN THEY ARE RECEIVED, MOMENT FROM WHICH ON USERS TAKE RESPONSIBILITY FOR ARTICLES BOUGHT. IN CASE THAT AN ARTICLE HAS BEEN BOUGHT TO BE SENT TO ANOTHER PERSON (FOR INSTANCE, PRESENTS), USERS ACCEPT AS VALID THE SIGNATURE OF ANOTHER PERSON IN THE RECEIPT PLACE AND THIS PERSON ALSO TAKES RESPONSIBILITY FOR THE GOODS.  

ONCE ORDERS HAVE BEEN INVOICED YOU SHALL RECEIVE A CONFIRMATION EMAIL INCLUDING THE ORDER NUMBER FOR THE TRACKING. IF YOU HAVE REGISTERED AS USER IN THE ONLINE SHOP YOU CAN TRACK YOUR ORDER BY ACCESSING YOUR ACCOUNT THROUGH THE SECTION "LOG IN". YOM CAN ALSO ACCESS INFORMATION ABOUT YOUR ORDER THROUGH "MY ORDERS". "MIS PEDIDOS". 

EXCHANGE AND REFUND.

6. EXCHANGE AND REFUND

6.1. EXCHANGE AND REFUND POLICY. PARCELS ARE PICKED-UP FOR FREE.

THERE ARE NO EXCHANGE AND/OR REFUND COSTS.. 

FOR EXCHANGING ANY ARTICLE OF YOUR ORDER YOU MUST ASK WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT OF THE ORDER AND RETURN THE GOODS WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT IN YOUR EMAIL ADDRESS OF THE RETURN/EXCHANGE AUTHORIZATION REPORT. 

THE REFUND SHALL BE MADE WITHIN A MAXIMUM PERIOD OF 30 DAYS FROM THE MOMENT ON WHICH THE GOODS REACH OUR PREMISES AND ONCE WE HAVE CHECKED THAT THE PRODUCT HAS BEEN RETURNED IN PERFECT CONDITIONS. THE REFUND SHALL BE MADE WITH THE SAME PAYMENT METHOD SELECTED WHEN THE PRODUCTS WERE PURCHASED. SHIPMENT COSTS SHALL NOT BE REFUNDED. 

ALL ARTICLES MUST BE RETURNED IN PERFECT CONDITION, WITHOUT HAVING BEEN USED, AND WITH THE ORIGINAL BAGS, BOXES, LABELS, TAGS AND PACKAGING. PLEASE TRY THE SHOE ON ON A CARPETED SURFACE IN ORDER TO AVOID MARKS ON THE SOLE. WE MAY REFUSE TO ACCEPT THE RETURN OR EXCHANGE IF THE GOODS HAVE ANY DAMAGES. 

EXCHANGES AND REFUNDS MUST ALWAYS HAVE THE EXCHANGE/RETURN AUTHORIZATION REPORT ATTACHED FOR THE GOODS TO BE IDENTIFIED IN OUR PREMISES. THIS REPORT MUST BE SIGNED BY YOU. ANY RETURNS AND EXCHANGES RECEIVED WITHOUT THE RETURN/EXCHANGE AUTHORIZATION REPORT AND THEIR RETURN CODE MAY BE RETURNED TO THE SENDER. 

ALL ARTICLES UNDERGO A QUALITY CONTROL TO DETECT FLAWS OR DAMAGES BEFORE SHIPPING THEM. IN THE EVENT THAT YOUR RECEIVE AN ARTICLE WHICH IS NOT IN PERFECT CONDITION, PLEASE CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO info-nordikas@nordikas.com. 

6.2. RETURNS.

IN ORDER TO RETURN AN ARTICLE PLEASE FOLLOW THESE STEPS: 

1. AT THE UPPER PART OF THE SCREEN ACCESS "LOG IN". IN THE BOX "DIRECT ACCESS TO ORDERS" ENTER YOUR EMAIL ADDRESS AND ORDER NUMBER. 

2. ONCE YOU ARE IN THE ORDER, SELECT "EXCHANGE AND RETURN" CHOOSE THE ARTICLES YOU WANT TO RETURN, MARK "RETURN" AND SELECT THE REASON FOR RETURN TO HELP US IMPROVE. 

3. ACCEPT THE CONDITIONS OF OUR EXCHANGE AND RETURN POLICY. 

SI USTED HA RECIBIDO EL ENVÍO POR UPS: 

A) YOU WILL BE SENT AN EMAIL CONFIRMING THE DETAILS OF YOUR RETURN/EXCHANGE WITH YOUR RETURN/EXCHANGE AUTHORIZATION CODE AND AN ATTACHED FILE WITH THE TRANSPORTATION LABEL. PRINT THE EMAIL, SIGN IT AND PLACE IT INSIDE THE PARCEL YOU ARE ABOUT TO RETURN. 

B) PRINT THE TRANSPORTATION LABEL SENT IN THE ATTACHED PDF FILE ALSO. THE TRANSPORTATION LABEL ALREADY HAS THE RETURN ADDRESS TO OUR PREMISES, THE AUTHORIZED TRACKING NUMBER AND THE MESSAGE COMPANY (UPS) ASSIGNED BY NORDIKA'S. 

C) STICK THE TRANSPORTATION LABEL TO THE ORIGINAL PACKAGING, OR GIVE IT TO THE PERSON OF THE MESSENGER COMPANY WHO COLLECTS THE PARCEL. WE REMIND YOU THAT ARTICLES MUST BE RETURNED WITHIN THE PERIOD OF THE 14 DAYS FOLLOWING THE RECEIPT OF THE RETURN CONFIRMATION. 

D) THE PARCEL COLLECTION ORDER SHALL BE AUTOMATICALLY GENERATED IN THE RELEVANT UPS OFFICE ON THE FOLLOWING DAY. IF YOU ARE NOT AVAILABLE FOR THE UPS EMPLOYEES TO COLLECT THE PACKAGE, PLEASE CONTACT THEM AND ARRANGE A NEW COLLECTION DATE. WHEN YOU CONTACT THE MESSENGER COMPANY YOU MUST INDICATE THE TRACKING NUMBER THAT APPEARS ON YOUR RETURN LABEL. THE MESSENGER COMPANY SHALL NOT ACCEPT THE COLLECTION UNLESS YOU HAVE THE RETURN LABEL WITH THE TRACKING NUMBER ISSUED BY NORDIKA'S, WHICH AUTHORIZES THE COLLECTION. 

ONCE THE RETURNED GOODS ARE RECEIVED AND CHECKED WE WILL NOTIFY YOU BY EMAIL. THE REFUND SHALL BE MADE A COUPLE OF DAYS AFTER THE RECEIPT AND CHECKING OF THE ARTICLES RETURNED AND ALWAYS WITHIN THE PERIOD OF THE 30 DAYS FOLLOWING RECEIPT. SHOULD YOU HAVE ANY QUESTIONS REGARDING THE RETURN AND EXCHANGE PROCESS, DON'T HESITATE TO CONTACTinfo-nordikas@nordikas.com 

6.3. EXCHANGE.

YOU MAY EXCHANGE ARTICLES ONLY FOR A DIFFERENT SIZE, OR FOR THE SAME SIZE IN THE CASE OF FAULTY ITEMS, AND THE EXCHANGE SHALL BE SUBJECT TO THE AVAILABILITY OF STOCK IN OUR STOREHOUSES. IF YOU WISH TO EXCHANGE YOUR ARTICLE FOR A DIFFERENT MODEL, PLEASE RETURN THE PURCHASED ARTICLE(S) AND PLACE A NEW ORDER. 

NO SHIPPING COSTS FOR THE NEW SIZE SHALL BE CHARGED FOR THE FIRST EXCHANGE IN EACH ONE OF YOUR ORDERS. 

FOLLOW THE SAME PROCESS DESCRIBED UNDER SECTION "RETURN" ABOVE. SELECT THE OPTION "EXCHANGE" AND SPECIFY THE NEW SIZE YOU NEED.  

IN ORDER TO EFFECTIVELY COMPLETE PROCESSES, WE KINDLY ASK YOU TO CARRY OUT ALL EXCHANGES AND/OR RETURNS OF AN ORDER IN JUST ONE CONSIGNMENT. 

6.4. CANCELLATION OF AN ORDER UNDER REGULATION DSR (DISTANT SELLING REGULATION).  

IN ACCORDANCE WITH THE DSR (DISTANT SELLING REGULATION), IF YOU HAVE PLACED AN ORDER FROM A COUNTRY WITHIN THE EUROPEAN UNION, YOU ARE ENTITLED TO CANCEL IT BY SENDING A NOTIFICATION IN WRITING UP TO 7 WORK DAYS AFTER ITS RECEIPT.  
 
IN ORDER TO PROCEED TO THE RETURN UNDER REGULATION DSR YOU MUST SEND US A COMMUNICATION TO info-nordikas@nordikas.com OR A FORMAL WRITING ASKING FOR A DSR RETURN, INDICATING THE ORDER NUMBER AND THE ITEMS YOU WANT TO RETURN TO 
 
GRUPO NORDIKAS – NORDIKA'S, S.L. 
NORDIKA'S SHOP ONLINE 
CHARLES DARWIN PARQ. EMP. ELCHE, 8 
03203 TORRELLANO, ELX / ELCHE, ALICANTE 
C.I.F.: B03148830  
 
IF YOU ACCEPT THE DSR, YOU MUST BEAR RETURN COSTS AND MAKE SURE THAT THE TRANSPORTATION MEANS IS SAFE AND THE ARTICLES ARE GOING TO BE DELIVERED IN GOOD CONDITIONS AT:  
 
GRUPO NORDIKAS – NORDIKA'S, S.L. 
NORDIKA'S SHOP ONLINE 
CHARLES DARWIN PARQ. EMP. ELCHE, 8 
03203 TORRELLANO, ELX / ELCHE, ALICANTE 
C.I.F.: B03148830 

FOR THOSE ORDERS CANCELLED UNDER DSR REGULATION YOU SHALL RECEIVE FULL REFUND OF THEIR COST INCLUDING TRANSPORTATION COSTS. ONCE YOU HAVE REQUESTED THE CANCELLATION OF YOUR ORDER UNDER THESE REGULATIONS YOU SHALL RECEIVE AN EMAIL CONFIRMING THE RETURN, WHICH YOU MUST INCLUDE IN THE CONSIGNMENT. 

1. ALL RETURNED ARTICLES MUST BE IN PERFECT CONDITIONS AND THEY MUST NEVER HAVE BEEN USED. THE RETURN MUST BE CARRIED OUT FROM THE COUNTRY WHERE THE GOODS WERE DELIVERED. 
2. WE SHALL REFUND THE FULL COST OF YOUR ORDER, INCLUDING TRANSPORTATION COSTS WITHIN A MAXIMUM PERIOD OF 30 DAYS FROM THE TIME OF RECEIPT IN OUR WAREHOUSES AND ONCE WE HAVE MADE SURE THE ARTICLES ARE IN GOOD CONDITIONS. 

IF YOU DON'T WANT TO RECOURSE TO THE DSR REGULATIONS YOU MAY USE OUR FREE COLLECTION SERVICE BY FOLLOWING THESE INSTRUCTIONS:. 

6.5. FAULTY ITEMS 

A) FAULTY ITEMS DELIVERY 

ALL ARTICLES UNDERGO A QUALITY CONTROL IN ORDER TO DETECT DAMAGES OR FAULTS BEFORE SHIPPING THEM. IN THE EVENT THAT YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITIONS, FOLLOW THE EXCHANGE AND/OR RETURN PROCESS, WHICH IS DESCRIBED ABOVE, WITHIN THE PERIOD OF THE 14 DAYS AFTER YOUR ORDER IS DELIVERED. 

B) ITEMS WITH LATENT DEFECTS THAT CAN ONLY BE DETECTED AFTER THEIR USE 

THERE MAY BE LATENT MANUFACTURE DEFECTS THAT CAN ONLY BE DETECTED ONCE THE ARTICLE HAS BEEN USED. PLEASE BEAR IN MIND THAT ARTICLES DAMAGED DUE TO WEAR AND WITH TEARS CANNOT BE CONSIDERED ITEMS DELIVERED WITH FAULTS. 

IF YOU DETECT ANY LATENT DEFECT WITHIN THE SIX MONTHS PERIOD AFTER THE RECEIPT OF THE ITEM, PLEASE DON'T HESITATE TO CONTACT US BY SENDING AN EMAIL TO info-nordikas@nordikas.comPLEASE ATTACH A DESCRIPTION OF THE PROBLEM AND IF POSSIBLE PHOTOGRAPHS BEARING WITNESS TO IT. IN CASE THAT ITEMS DO HAVE MANUFACTURE FAULTS WE SHALL MANAGE THEIR COLLECTION.  

LA ACEPTACIÓN DE UN PRODUCTO DEFECTUOSO SE LLEVARÁ A CABO TRAS INSPECCIÓN POR NUESTROS TÉCNICOS TRAS LA RECEPCIÓN DEL ARTÍCULO EN NUESTROS ALMACENES. EN EL CASO DE UN PRODUCTO DEFECTUOSO, SE PROCEDERÁ A SU ARREGLO SI FUERA POSIBLE. SI SU REPARACIÓN NO FUERA VIABLE SE PROCEDERÁ A SUSTITUIR EL ARTÍCULO POR UNO EXACTAMENTE IGUAL Y DE LA MISMA TALLA. SOLO SE PROCEDERÁ A LA DEVOLUCIÓN DEL IMPORTE SI EL ARTÍCULO NO PUEDE SER REPARADO O SUSTITUIDO (EXCEPTUANDO LAS TASAS O IMPUESTOS DE IMPORTACIÓN PARA SUZIA, NORUEGA, CEUTA, MEILLA, CANARIAS Y GIBRALTAR). 

FAQ´s

7. FAQ´s

1. IN WHICH COUNTRIES CAN BUY ONLINE? 

YOU CAN CURRENTLY PURCHASE IN EUROPE, USA, CANADA AND MEXICO. 

2. ARE THE PRICES ONLINE STORE AND PHYSICAL STORES NORDIKA'S ARE THE SAME? 

YES , UNLESS SPECIFIC OFFERS. 

3. DO YOU RESTOCK ITEMS MARKED "OUT OF STOCK"? 

IF AN ITEM IS OUT OF STOCK , WE WILL TRY TO REPLACE IT AS SOON AS POSSIBLE. 

4. WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO? 

YES , EXCEPT FOR HANDCRAFTED PRODUCTS IN WHICH THERE MIGHT BE A SLIGHT DIFFERENCE IN THE FINISH. 

5. IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION IN MY EMAIL WITH THE LATEST NEWS AND OFFERS FROM NORDIKA'S? 

YES. SIMPLY GIVING HIGH ON THE FOOT OF THE PAGE IN THE SECTION “NEWSLETTER” YOU WILL RECEIVE INFORMATION ON THE LATEST NOVELTIES 

6. HOW I CAN UNSUBSCRIBE FROM THE NEWSLETTER OF NORDIKA'S? 

IN ANY EMAIL SENT TO YOU BY NORDIKA'S YOU CAN EASILY UNREGISTER. 

7. HOW DO I RETRIEVE MY FORGOTTEN PASSWORD? 

IF YOU FORGOT YOUR PASSWORD, YOU CAN RECOVER IT IN THELOG IN SECTION PROVIDE YOUR EMAIL ADDRESS AND WE'LL SEND YOU AN EMAIL WITH INSTRUCTIONS TO FOLLOW . 

8. HOW I CAN MAKE SURE I MADE ​​MY PURCHASE? 

ONCE YOU HAVE PLACED YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL. IN THE EVENT THAT YOU DON'T RECEIVE IT, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT. 

9. CAN I KNOW IN WHAT STATE IS MY ORDER? 

YES ACCESS TO " ORDERS PLACED " IN YOUR ACCOUNT AND YOU WILL SEE THE STATUS OF YOUR ORDER IN REAL TIME. 

10. CAN I REMOVE AN ITEM FROM MY ORDER? 

YES FROM THE SHOPPING CART YOU CAN REMOVE ITEMS YOU DO NOT WANT AS LONG AS YOU HAVE NOT PROCESSED YOUR ORDER. 

11. CAN I CANCEL MY ORDER? 

YES, YOU CAN CANCEL YOUR ORDER IN ACCORDANCE WITH OUR RETURN POLICY. 

12. WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM? 

NORDIKAS.COM NORDIKAS.COM ONLY SELLS ITEMS IN PERFECT CONDITION, SO IF , EXCEPTIONALLY YOU GET A GARMENT WITH SOME DEFECT PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT info-nordikas@nordikas.com 

13. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM? 

IF AT ANY TIME , BY MISTAKE , YOU RECEIVE AN ITEM YOU DID NOT ORDER PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT info-nordikas@nordikas.com IN ACCORDANCE WITH OUR RETURN POLICY.

TRACK MY PURCHASE

8. DELIVERIES INFORMATION

ONCE THE CORRESPONDING FORM FOR PLACING THE ORDER THE CUSTOMER WILL RECEIVE AS A RECEIPT A CONFIRMATION E-MAIL WITH YOUR ORDER NUMBER, ALONG WITH ALL PURCHASE DETAILS AND LIST OF ITEMS AND THEIR CORRESPONDING RATES, APPLICABLE TAXES AND SHIPPING COSTS (IF ANY). 

TRACK ORDER 

CUSTOMERS MAY TRACK THE STATUS OF THEIR ORDERS ANY TIME BY CLICKING THE LINK "MY ACCOUNT".. 

CANCEL ORDER 

CUSTOMERS MAY CANCEL ORDERS BY SENDING AN EMAIL TO NORDIKAS.COM , FILLING IN THE WEB FORM OR BY PHONE PROVIDING THE FOLLOWING INFORMATION TO PROCEED WITH THE CANCELLATION OF THE ORDER:  

  • NAME OF PERSON OR COMPANY WHO PLACED THE ORDER. 

  • NUMBER AND DATE OF ORDER. 

THE ORDER WILL BE CANCELLED AT THE TIME THE MESSAGE IS RECEIVED.